Role Responsibilities
• Managing and looking after high end clientele through email, phone and line messaging
• Develop ongoing profitable VIP relationships through reactivation & retention
• Manage VIP relationships on a daily basis
• Daily contact with players for cross selling and promotions
• Ensure that target and service levels are maintained, and compliance procedures adhered to
• Assist in growing the number of VIP customers and repeat business
• To deliver best in class VIP service
Working hours
- 10 am to 7 pm from Mon to Fri
**Work timings might change due to big sporting events
Desired Skills and Experience
• Be able to communicate in English and Vietnamese well
• Experience of managing and looking after high end clientele (preferred)
• Sales experience
• Knowledge of customer servicing and retention
• Excellent communication and interpersonal skills
• Strong team player
• Outgoing personality with a ‘can do’ attitude
Company Benefits
- Housing Allowance (If not living in company accommodation)
- Service Reward PHP 115,000 (after completion of 2-year service) and PHP 15,000 flight ticket allowance provided from Manila to home country. No service reward will be provided if Employee resigns before completion of 2 years service.
- Vacation Leave 18 days per annum + 6 Public Holidays (Total 24 days)
- Medical/Sick Leave 10 days per annum
- Health & Welfare Benefits Provide Medicard with coverage of PHP150,000 per illness per year & Suki Card (for buying prescription medicine) of PHP 20,000 per year
- Meal Entitlement Provided meal while on duty
- Flight Ticket Entitlement flight ticket allowance provided from home country to Manila
- Working Visa
- Tax in the Philippines
- Bonus&Evaluation twice / year
- Salary increament after pass the probation period
Company Benefits in Cambodia
- Basic salary in USD
- Fixed allowance in USD
- Meal allowance $10 per working day
- Free Accommodation
- Visa&Flight ticket for relocation company will handle the cost
- Bonus, Insurance, increament
COMPANY INFORMATION
Global B2B Consultancy Inc. was founded in 2009 and is focused on providing outsourced services to the online gaming industry. GB2BC excels in developing cutting edge solutions for both new and existing sportsbook operators, giving them the edge to excel in this highly competitive industry. Global B2B Consultancy Inc. is the result of our company’s expert market knowledge coupled with creative thinking and business vision, which enabled us to exploit the benefits of new technologies to the fullest. Our aim is to be amongst the market leaders in the BPO services sector, to be able to deliver reliable and seamless experience to our customers by leveraging on our service, IT and business domain expertise in the gaming industry. Our promise at Global B2B Consultancy Inc is to provide secure and attractive digital entertainment services to our customers. Our solutions are aimed at getting your business started quickly and easily, our expertise in enabling quick startup with minimal setup time and features a tailored selection of services to suit your company’s requirements.
