Ventem – Customer Relationship Officer

The Customer Relationship Officer is responsible in performing excellent Customer Service functions in order to achieve over-all service excellence and promote high-value customer relationships.

This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.


  • Ensures that basic CS functions are performed.
  • Serves as a liaison between the customer and various departments.
  • Actively engage with customers by attending efficiently to their inquiries and concerns via Live Chat/ Email / Phone
  • Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.


  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelors/College Degree, any field.
  • Fluency (written and spoken) in one language other than English: Vietnamese.
  • Excellent Verbal and Communication Skills.
  • Willing to work in rotational / shift schedule.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Candidate must be willing to relocate to Manila, Philippines.

We offer a competitive compensation and benefit package with a promising career growth whilst working in a safe and dynamic environment for the successful candidate.

Probation period: 6 months from onboard date.

Work schedule information

  • Days Off: 2 days per week based on shift schedule.
  • Working hours: 10 hours per day based on shift schedule.
  • Break time: 1 hour per day based on shift schedule.

Compensation Package

  • Competitive Salary
  • Transportation
  • Medical Benefits
  • Insurance Benefits
  • Meal provisions
Loại hình công việc: Full Time
Địa điểm làm việc: Philippines
Ngôn ngữ: English Tiếng Việt
Mức lương: 1400 - 1800 USD
Giới tính: Không yêu cầu
Kinh nghiệm: Không yêu cầu

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