Job Brief
We are seeking Applications Support to join a growing Professional Services team. In this role, you’ll have an opportunity to support large installations, including servers and applications, as well as other software as assigned.
You’ll have an opportunity to get your career on the fast track, by working with some interesting products and technologies
At the same time, you’ll join a highly collaborative team, where you’ll be mentored by Lead Application Support, in order to grow your skills.
Responsibilities
- Running on 24/7 shift level 1 application support.
- Assist in the maintenance of 24/7 applications, high-availability systems
- Identify and document user and system issues
- Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
- Conduct application testing, support client application testing, and collect and summarize test result
- Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
- Train users on applications and help them resolve application issues
- Liaise closely with business users and build good rapport
- Handle escalations and manage client expectations on an ongoing basis
Requirements
- Qualification in Computer Science or equivalent
- Any experience in this field will also be considered
- Fluent speaking and writing in English and Chinese(MUST) language for business communication needs
- Experience with some programming languages(HTML,JAVA) will be an added advantage
- Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
- A history of working independently without close supervision and demonstrated time management skills
- Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
- Excellent interpersonal skills, team player
- Comfortable working directly with end users
- Willing to work on rotating shifts including weekends and public holidays