12 working hour a day, 14 days off a month
Salary 50.000 – 55.000 Euro/year
NOC System Support Engineer are responsible for ensuring maximum possible service availability and performance. To analyze problem, perform
troubleshooting and incident response on network and system, communicate with various stakeholders and track problems through to resolution.
Core duties and responsibilities:
Monitor systems and network services
NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.
When an issue is identified, NOC Engineers work to determine the cause of the problem.
Troubleshoot issues
When a problem impact the network and system services, NOC System Support Engineer will be required to troubleshoot the problem by following the standard operating procedures.
Track all issues
While responding to incidents, NOC System Support Engineer must carefully track and document all issues and resolutions in detail.
Report incidents
When problems are too large or complex for quick troubleshooting, NOC System Support Engineer must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
NOC System Support Engineer to maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
Skill Set and Technologies:
Knowledge of the working of Domain Name System (DNS)
Management of DNS Records (A/CNAME/etc)
Knowledge of managing Domain Names
Registration/Renewal of Domain
Management of WHOIS Contact
Managing Name Servers
Basic Knowledge on Linux Systems
Knowledge of Web Servers (Apache & NGINX)
Installation & Configuration
Troubleshooting
Basic Knowledge on Networking
Basic Knowledge on Internet Protocols
Knowledge of Cloud Technologies will be advantageous
Knowledge of ITIL methodology will be advantageous
Requirements:
Chinese speaking as clients are mainly from China
Good communication skills
Ability to make timely and sound decisions
Ability to multi-task
Team player and good interpersonal and communications skills.
Customer focused
Excellent analytical and problem-solving skills.
Ability to understand operational work processes
Willingness to learn new technologies
Able to perform 12 hours rotating shift duty environment