NOC System Support Engineer

Tên công ty: Confidential
Ngành nghề: IT Developer
Loại hình công việc: Full Time
Địa điểm làm việc: Malta
Ngôn ngữ: English Mandarin
Mức lương: 48000 - 55000 Euro/year
Giới tính: Any
Kinh nghiệm: 3 - 5 years
Level: Mid-level

NOC System Support Engineer (L1) are responsible for ensuring maximum possible service availability and performance. To analyze problem, perform

troubleshooting and incident response on network and system, communicate with various stakeholders and track problems through to resolution.

Core duties and responsibilities:

  • Monitor systems and network services
  • NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.
  • When an issue is identified, NOC Engineers work to determine the cause of the problem.
  • Troubleshoot issues
  • When a problem impact the network and system services, NOC System Support Engineer will be required to troubleshoot the problem by following the standard operating procedures.
  • Track all issues
  • While responding to incidents, NOC System Support Engineer must carefully track and document all issues and resolutions in detail.
  • Report incidents
  • When problems are too large or complex for quick troubleshooting, NOC System Support Engineer must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
  • NOC System Support Engineer to maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Skill Set and Technologies:

  • Knowledge of the working of Domain Name System (DNS)
  • Management of DNS Records (A/CNAME/etc)
  • Knowledge of managing Domain Names
  • Registration/Renewal of Domain
  • Management of WHOIS Contact
  • Managing Name Servers
  • Basic Knowledge on Linux Systems
  • Knowledge of Web Servers (Apache & NGINX)
  • Installation & Configuration
  • Troubleshooting
  • Basic Knowledge on Networking
  • Basic Knowledge on Internet Protocols
  • Knowledge of Cloud Technologies will be advantageous
  • Knowledge of ITIL methodology will be advantageous


  • Chinese speaking as clients are mainly from China
  • Good communication skills
  • Ability to make timely and sound decisions
  • Ability to multi-task
  • Team player and good interpersonal and communications skills.
  • Customer focused
  • Excellent analytical and problem-solving skills.
  • Ability to understand operational work processes
  • Willingness to learn new technologies
  • Able to perform 12 hours rotating shift duty environment

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